When Do I Make a Ticket?

Here are reasons why you should make a ticket:


IT Issues (computer malfunctions, software updates, library inconsistencies)

Facilities Issues (broken chairs, projector bulbs out, general issues)


Here are situations where it's probably best to tell someone immediately instead of making a ticket:


Emergencies (fire, health hazards, theft, etc)

Urgent Facilities Issues (toilets overflowing, water coolers leaking, live wires, etc)


Use your best judgement. Generally, tickets are a way for the Ops team to have a detailed record of an incident or troubleshooting situation where it can wait at least a few hours, vs a life and death scenario, or issue where the facilities may be extensively damaged. Also, making a ticket for a computer-related issue will guarantee we have record of it, whereas walking into the office and verbally telling us will lead to it being overlooked or forgotten.


Thanks for your continued support in making Pyramind an amazing place to create and learn!